PECO Energy: we have a power outage and all I keep getting i...
A PECO Energy customer review by GetHuman user ~abcd from November 20th, 2017
Background on ~abcd's case
GetHuman: ~abcd - can you tell our other PECO Energy customers when your case took place?
~abcd: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to PECO Energy, and if so, how?
GetHuman: And which of these common PECO Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~abcd a list of common PECO Energy problems)
~abcd: "Complaint" was why I was trying to call.
~abcd's review of PECO Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's PECO Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~abcd: we have a power outage and all I keep getting is a busy signal. i have been trying to reach them for over an hour
GetHuman: Let's quantify your experience contacting PECO Energy. On a scale of 1 to 5, how easy is it go get help on a PECO Energy problem?
~abcd: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~abcd: I'd give them a two out of five on communication.
GetHuman: And what about PECO Energy's ability to quickly and effectively address your problem?
~abcd: For that I would say three out of five.
GetHuman: And finally- any advice for other PECO Energy customers?
~abcd: Call them early in the day or late. Don't forget any personal or account information you might need for PECO Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~abcd taken from his PECO Energy customer service problem that occurred on November 12th, 2017.