PECO Energy: I bought a property in Clifton Heights and call...
A PECO Energy customer review by GetHuman user GetHuman-224122 from November 25th, 2017
Background on GetHuman-224122's case
GetHuman: GetHuman-224122 - can you tell our other PECO Energy customers when your case took place?
GetHuman-224122: Yeah. It was morning, on November 24th.
GetHuman: Did you reach out to PECO Energy, and if so, how?
GetHuman: And which of these common PECO Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-224122 a list of common PECO Energy problems)
GetHuman-224122: "Setup service" was why I was trying to call.
GetHuman-224122's review of PECO Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's PECO Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-224122: I bought a property in Clifton Heights and called PECO to start service at this location. In the first pass they turned on the Electricity. I wondered why my heater and gas stove is not working.*January **, ****: I called back PECO on Jan **, **** at *.**PM to ask why my gas stove and heater is not working. The customer service rep informed me that someone needs to be at the premise to start the gas service. He said he could schedule me for Jan **th, between **.** - *.** PM, with half an hour call ahead. Fair enough, I informed my work that I might have to leave early if I get a call. *January **, ****: the temperature outside is ** degree, I got of my work early, went to the place and sat there waiting for my only gas supplier to give me a call. It is *.**PM, *.** PM, *.**PM , *.**PM..no call*At *.** PM I called PECO to know the status and interestingly the Customer service Rep (Jasmine) mentioned that it is routed to an emergency service so they have ** hrs to complete the job and t
GetHuman: Let's quantify your experience contacting PECO Energy. On a scale of 1 to 5, how easy is it go get help on a PECO Energy problem?
GetHuman-224122: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-224122: I'd give them a three out of five on communication.
GetHuman: And what about PECO Energy's ability to quickly and effectively address your problem?
GetHuman-224122: For that I would say five out of five.
GetHuman: And finally- any advice for other PECO Energy customers?
GetHuman-224122: Call them early in the day or late. Don't forget any personal or account information you might need for PECO Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-224122 taken from his PECO Energy customer service problem that occurred on November 24th, 2017.