PECO Energy: i had to call peco * times todayi spoke to cal...

A PECO Energy customer review by GetHuman user GetHuman-406399 from November 26th, 2017

Background on GetHuman-406399's case

GetHuman: GetHuman-406399 - can you tell our other PECO Energy customers when your case took place?
GetHuman-406399: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to PECO Energy, and if so, how?
GetHuman-406399: I used the 800-494-4000 number I found for on the GetHuman PECO Energy customer phone number page I was on: PECO Energy Customer Service Phone Number
GetHuman: And which of these common PECO Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-406399 a list of common PECO Energy problems)
GetHuman-406399: "Meter reading" was why I was trying to call.

GetHuman-406399's review of PECO Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's PECO Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-406399: i had to call peco * times todayi spoke to cal in billing,nasha,miss more and another person.all of these people were rude and unfriendly.these people go too fast,cut you off when talking,do not listen to stated reasons that you are contacting peco.all of the people i contacted today did seem to be afro american and thier sloppy command of english language was a disgrace.to say i recieved over rushed bad incompetant rude "service" which was counterproductive and insulting i believe is accurate.i was also told that it was impossible to speak to a manager and i would be called back within ** hours.the aforementioned is unacceptable.i can understand why employees perform like this when a manager can not be immeniately contacted to correct them.peco needs to monitor employees conversations and reorient*train thier people so efficient,mannerly ,friendly communications are re-established with customers.
GetHuman: Let's quantify your experience contacting PECO Energy. On a scale of 1 to 5, how easy is it go get help on a PECO Energy problem?
GetHuman-406399: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-406399: I'd give them a five out of five on communication.
GetHuman: And what about PECO Energy's ability to quickly and effectively address your problem?
GetHuman-406399: For that I would say five out of five.
GetHuman: And finally- any advice for other PECO Energy customers?
GetHuman-406399: Call them early in the day or late. Don't forget any personal or account information you might need for PECO Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-406399 taken from his PECO Energy customer service problem that occurred on November 21st, 2017.

PECO Energy

3.00 of 5 stars | 16 reviews

GetHuman-406399's PECO Energy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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