PECO Energy: I have gotten nowhere after calling for * days...

A PECO Energy customer review by GetHuman user ~105 Volts from November 5th, 2017

Background on ~105 Volts's case

GetHuman: ~105 Volts - can you tell our other PECO Energy customers when your case took place?
~105 Volts: Yes. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to PECO Energy, and if so, how?
~105 Volts: I used the 800-494-4000 number I found for on the GetHuman PECO Energy customer phone number page I was on: PECO Energy Customer Service Phone Number
GetHuman: And which of these common PECO Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~105 Volts a list of common PECO Energy problems)
~105 Volts: "Lower my bill" was why I was trying to call.

~105 Volts's review of PECO Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's PECO Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~105 Volts: I have gotten nowhere after calling for * days. The voltage is low which is bad for air conditioners and other rotating machinary. I've gotten a complete run around- different story each time I call. My next step is to contact the PUC.
GetHuman: Let's quantify your experience contacting PECO Energy. On a scale of 1 to 5, how easy is it go get help on a PECO Energy problem?
~105 Volts: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~105 Volts: I'd give them a one out of five on communication.
GetHuman: And what about PECO Energy's ability to quickly and effectively address your problem?
~105 Volts: For that I would say two out of five.
GetHuman: And finally- any advice for other PECO Energy customers?
~105 Volts: Call them early in the day or late. Don't forget any personal or account information you might need for PECO Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~105 Volts taken from his PECO Energy customer service problem that occurred on November 3rd, 2017.

PECO Energy

3.00 of 5 stars | 16 reviews

~105 Volts's PECO Energy Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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