PETCO: The customer rep was very confused but did end...
A PETCO customer review by GetHuman user ~lintacious from October 27th, 2017
Background on ~lintacious's case
GetHuman: ~lintacious - can you tell our other PETCO customers when your case took place?
~lintacious: Yeah. It was middle of the night, on October 18th.
GetHuman: Did you reach out to PETCO, and if so, how?
GetHuman: And which of these common PETCO customer issues best describes the reason you wanted to talk to them?
(Shows ~lintacious a list of common PETCO problems)
~lintacious: "Change order" was why I was trying to call.
~lintacious's review of PETCO customer service
GetHuman: So how would you sum up your experience for GetHuman's PETCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lintacious: The customer rep was very confused but did end up solving my problem after being on the phone for ** minutes.
GetHuman: Let's quantify your experience contacting PETCO. On a scale of 1 to 5, how easy is it go get help on a PETCO problem?
~lintacious: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lintacious: I'd give them a five out of five on communication.
GetHuman: And what about PETCO's ability to quickly and effectively address your problem?
~lintacious: For that I would say three out of five.
GetHuman: And finally- any advice for other PETCO customers?
~lintacious: Call them early in the day or late. Don't forget any personal or account information you might need for PETCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lintacious taken from his PETCO customer service problem that occurred on October 18th, 2017.