PETCO: they messed my order up i correctly charged to...

A PETCO customer review by GetHuman user ~pandie4949 from November 23rd, 2017

Background on ~pandie4949's case

GetHuman: ~pandie4949 - can you tell our other PETCO customers when your case took place?
~pandie4949: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to PETCO, and if so, how?
~pandie4949: I used the 888-824-7257 number I found for on the GetHuman PETCO customer phone number page I was on: PETCO Customer Service Phone Number
GetHuman: And which of these common PETCO customer issues best describes the reason you wanted to talk to them?
(Shows ~pandie4949 a list of common PETCO problems)
~pandie4949: "Track order" was why I was trying to call.

~pandie4949's review of PETCO customer service

GetHuman: So how would you sum up your experience for GetHuman's PETCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pandie4949: they messed my order up i correctly charged to my pay pal and it went thru...they screwed up....got an email from petco and they charged it to the bill me later plan....i did not click on them to do it!!! i want my order placed several hrs ago taken off the bill me later, and paid from my paypal balance!!!!!!!!!!!!!!!!!!!!!!!!!! if this cant be resolved, i will cancel my petco order and i dont drive and i cant get to there store to buy it...please can you help me??? thank you very kindly
GetHuman: Let's quantify your experience contacting PETCO. On a scale of 1 to 5, how easy is it go get help on a PETCO problem?
~pandie4949: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pandie4949: I'd give them a one out of five on communication.
GetHuman: And what about PETCO's ability to quickly and effectively address your problem?
~pandie4949: For that I would say four out of five.
GetHuman: And finally- any advice for other PETCO customers?
~pandie4949: Call them early in the day or late. Don't forget any personal or account information you might need for PETCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pandie4949 taken from his PETCO customer service problem that occurred on November 16th, 2017.

PETCO

3.40 of 5 stars | 60 reviews

~pandie4949's PETCO Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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