PPL Electric Utilities: ABSOLUTELY THE WORST CALL CENTER I HAVE EXPERIE...
A PPL Electric Utilities customer review by GetHuman user GetHuman-384369 from November 7th, 2017
Background on GetHuman-384369's case
GetHuman: GetHuman-384369 - can you tell our other PPL Electric Utilities customers when your case took place?
GetHuman-384369: Yes. It was morning, on November 4th.
GetHuman: Did you reach out to PPL Electric Utilities, and if so, how?
GetHuman: And which of these common PPL Electric Utilities customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-384369 a list of common PPL Electric Utilities problems)
GetHuman-384369: "Cancel service" was why I was trying to call.
GetHuman-384369's review of PPL Electric Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's PPL Electric Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-384369: ABSOLUTELY THE WORST CALL CENTER I HAVE EXPERIENCED. WAITING TIMES ARE OUTRAGEOUS, INFORMATION CHANGES, THEY HAVE NO INFORMATION TO PASS ALONG AND I AM SORRY WAITNG FOR ALMOST A WEEK TO REPAIR DOWNEDLINES IS INDICATIVE OF INSUFFICIENT RESOURCES, AND THEIR FUNDAMENTAL DISREGARD FOR THEIR FIDUCIARY RESPONSIBILITY TO PROACTIVELY MAINTAIN THEIR TRANSMISSION LINES SO THIS DOES NOT HAPPEN. SEE YOU IN COURT !!!!!
GetHuman: Let's quantify your experience contacting PPL Electric Utilities. On a scale of 1 to 5, how easy is it go get help on a PPL Electric Utilities problem?
GetHuman-384369: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-384369: I'd give them a four out of five on communication.
GetHuman: And what about PPL Electric Utilities's ability to quickly and effectively address your problem?
GetHuman-384369: For that I would say one out of five.
GetHuman: And finally- any advice for other PPL Electric Utilities customers?
GetHuman-384369: Call them early in the day or late. Don't forget any personal or account information you might need for PPL Electric Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-384369 taken from his PPL Electric Utilities customer service problem that occurred on November 4th, 2017.