PPL Electric Utilities: Much longer than wait time shown on web site to...
A PPL Electric Utilities customer review by GetHuman user GetHuman-294562 from November 13th, 2017
Background on GetHuman-294562's case
GetHuman: GetHuman-294562 - can you tell our other PPL Electric Utilities customers when your case took place?
GetHuman-294562: Yeah. It was evening, on November 4th.
GetHuman: Did you reach out to PPL Electric Utilities, and if so, how?
GetHuman: And which of these common PPL Electric Utilities customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-294562 a list of common PPL Electric Utilities problems)
GetHuman-294562: "Meter reading" was why I was trying to call.
GetHuman-294562's review of PPL Electric Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's PPL Electric Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-294562: Much longer than wait time shown on web site to be fair it was a holiday period-black friday. Their website is in error and assistance with same was inadequate as positive spirit and good manners are not an adequate substitute for IT knowledge. Overall sent close to an hour on * calls and now waiting a referral call back. As a result have gone back to regular paper billing and payment. Find entire experience to be typical of a marketing smiley face approach one size fits all that is as with almost all companies inadequate and frustrating.
GetHuman: Let's quantify your experience contacting PPL Electric Utilities. On a scale of 1 to 5, how easy is it go get help on a PPL Electric Utilities problem?
GetHuman-294562: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-294562: I'd give them a one out of five on communication.
GetHuman: And what about PPL Electric Utilities's ability to quickly and effectively address your problem?
GetHuman-294562: For that I would say two out of five.
GetHuman: And finally- any advice for other PPL Electric Utilities customers?
GetHuman-294562: Call them early in the day or late. Don't forget any personal or account information you might need for PPL Electric Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-294562 taken from his PPL Electric Utilities customer service problem that occurred on November 4th, 2017.