PPL Electric Utilities: i live on the **** block of main street in Beth...
A PPL Electric Utilities customer review by GetHuman user ~JoelDellinger from November 11th, 2017
Background on ~JoelDellinger's case
GetHuman: ~JoelDellinger - can you tell our other PPL Electric Utilities customers when your case took place?
~JoelDellinger: Sure. It was evening, on November 3rd.
GetHuman: Did you reach out to PPL Electric Utilities, and if so, how?
GetHuman: And which of these common PPL Electric Utilities customer issues best describes the reason you wanted to talk to them?
(Shows ~JoelDellinger a list of common PPL Electric Utilities problems)
~JoelDellinger: "Change appointment" was why I was trying to call.
~JoelDellinger's review of PPL Electric Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's PPL Electric Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JoelDellinger: i live on the **** block of main street in Bethlehem PA. Every time it rains or the wind blows our power goes out. This has been going on ever since the Hurricane we has last year. When the power goes out it is just the **** block. William Penn Elementary is right across the street and they are in the same boat as us. This issue is effect the tax payers because the school generator is running a lot because of the power going out. **i am a web designer who works out of may home here at **** Main Street in Bethlehem PA. I have to shut down my equipment every time it rains or gets a little windy. I have issues now with some of my equipment because of the power failing constantly. I have filed an informal complaint with the Utilities Commission and am awaiting a response. I have little hope of a resolution to this problem because of the shear size of PP&L and their legal staff. **Every time I have contacted PP&L I am told that they will send a message to the engineer and I nev
GetHuman: Let's quantify your experience contacting PPL Electric Utilities. On a scale of 1 to 5, how easy is it go get help on a PPL Electric Utilities problem?
~JoelDellinger: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JoelDellinger: I'd give them a two out of five on communication.
GetHuman: And what about PPL Electric Utilities's ability to quickly and effectively address your problem?
~JoelDellinger: For that I would say three out of five.
GetHuman: And finally- any advice for other PPL Electric Utilities customers?
~JoelDellinger: Call them early in the day or late. Don't forget any personal or account information you might need for PPL Electric Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JoelDellinger taken from his PPL Electric Utilities customer service problem that occurred on November 3rd, 2017.