Payflex.com: Terrible company to work with. Customer serivc...
A Payflex.com customer review by GetHuman user ~Dissatisfied from November 17th, 2017
Background on ~Dissatisfied's case
GetHuman: ~Dissatisfied - can you tell our other Payflex.com customers when your case took place?
~Dissatisfied: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Payflex.com, and if so, how?
GetHuman: And which of these common Payflex.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissatisfied a list of common Payflex.com problems)
~Dissatisfied: "Get insurance" was why I was trying to call.
~Dissatisfied's review of Payflex.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Payflex.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissatisfied: Terrible company to work with. Customer serivce is indifferent and unresponsive. They failed to make my FSA funds available to me at the start of the calendar year as required by IRS rules. When i notifed them, they treated it as a non-issue and said they'd be vailable in a week or two.
GetHuman: Let's quantify your experience contacting Payflex.com. On a scale of 1 to 5, how easy is it go get help on a Payflex.com problem?
~Dissatisfied: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissatisfied: I'd give them a five out of five on communication.
GetHuman: And what about Payflex.com's ability to quickly and effectively address your problem?
~Dissatisfied: For that I would say one out of five.
GetHuman: And finally- any advice for other Payflex.com customers?
~Dissatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Payflex.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissatisfied taken from his Payflex.com customer service problem that occurred on November 14th, 2017.