Pizza Hut: This is possibly the worst experience I've had...
A Pizza Hut customer review by GetHuman user ~anonymous from November 13th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Pizza Hut customers when your case took place?
~anonymous: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Pizza Hut, and if so, how?
GetHuman: And which of these common Pizza Hut customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Pizza Hut problems)
~anonymous: "Make a reservation" was why I was trying to call.
~anonymous's review of Pizza Hut customer service
GetHuman: So how would you sum up your experience for GetHuman's Pizza Hut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: This is possibly the worst experience I've had every from a food establishment. I ordered Pizza hut for delivery online a little before *:** PM today (a day when this specific one closes at ** PM, as I found out later), and was told online that I would receive my delivery around **:**, * hr ** min later. I figured maybe they were busy. Never showed. Called them all the way until midnight, and got no response, not even an answering machine. So I decide to go to sleep. I end up waking up to my phone at **:**, it's the pizza guy with my food downstairs. I decided to go, and turns out they didn't even think to reimburse me at all, and not only that, they got half the order completely wrong. I told the delivery guy I didn't want it and he could leave, then he just said it was gonna be thrown away anyway so he just handed it to me. Maybe it wasn't this delivery guy's fault, but something similar to this happened in the past, and whatever Pizza Hut is in Oakland, CA deserves to not get any mo
GetHuman: Let's quantify your experience contacting Pizza Hut. On a scale of 1 to 5, how easy is it go get help on a Pizza Hut problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Pizza Hut's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Pizza Hut customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Pizza Hut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Pizza Hut customer service problem that occurred on November 9th, 2017.