Pottery Barn: This is the most frustrating electronic runarou...
A Pottery Barn customer review by GetHuman user ~Gwinston from November 14th, 2017
Background on ~Gwinston's case
GetHuman: ~Gwinston - can you tell our other Pottery Barn customers when your case took place?
~Gwinston: Yeah. It was evening, on November 9th.
GetHuman: Did you reach out to Pottery Barn, and if so, how?
GetHuman: And which of these common Pottery Barn customer issues best describes the reason you wanted to talk to them?
(Shows ~Gwinston a list of common Pottery Barn problems)
~Gwinston: "Cancel order" was why I was trying to call.
~Gwinston's review of Pottery Barn customer service
GetHuman: So how would you sum up your experience for GetHuman's Pottery Barn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gwinston: This is the most frustrating electronic runaround I've ever been through!!! I hope to **** it saves your company a whole lot of money because it certainly costs you customers!
GetHuman: Let's quantify your experience contacting Pottery Barn. On a scale of 1 to 5, how easy is it go get help on a Pottery Barn problem?
~Gwinston: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gwinston: I'd give them a four out of five on communication.
GetHuman: And what about Pottery Barn's ability to quickly and effectively address your problem?
~Gwinston: For that I would say one out of five.
GetHuman: And finally- any advice for other Pottery Barn customers?
~Gwinston: Call them early in the day or late. Don't forget any personal or account information you might need for Pottery Barn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gwinston taken from his Pottery Barn customer service problem that occurred on November 9th, 2017.