Progress Energy (NC & SC): Progress Energy consistently gives inconsistent...
A Progress Energy (NC & SC) customer review by GetHuman user ~PEStinks from November 4th, 2017
Background on ~PEStinks's case
GetHuman: ~PEStinks - can you tell our other Progress Energy (NC & SC) customers when your case took place?
~PEStinks: Yup. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Progress Energy (NC & SC), and if so, how?
GetHuman: And which of these common Progress Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows ~PEStinks a list of common Progress Energy (NC & SC) problems)
~PEStinks: "Cancel service" was why I was trying to call.
~PEStinks's review of Progress Energy (NC & SC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Progress Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PEStinks: Progress Energy consistently gives inconsistent information from one phone call to the next. They are unwilling to work with customers, rude and degrading, and oftentimes refuse to provide information necessary to resolve issues. Terrible service.
GetHuman: Let's quantify your experience contacting Progress Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Progress Energy (NC & SC) problem?
~PEStinks: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PEStinks: I'd give them a one out of five on communication.
GetHuman: And what about Progress Energy (NC & SC)'s ability to quickly and effectively address your problem?
~PEStinks: For that I would say three out of five.
GetHuman: And finally- any advice for other Progress Energy (NC & SC) customers?
~PEStinks: Call them early in the day or late. Don't forget any personal or account information you might need for Progress Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PEStinks taken from his Progress Energy (NC & SC) customer service problem that occurred on October 27th, 2017.