Progress Energy (NC & SC): THIS IS MY RESPONSE FROM PROGRESS ENERGY REGARD...
A Progress Energy (NC & SC) customer review by GetHuman user ~lring2011 from November 3rd, 2017
Background on ~lring2011's case
GetHuman: ~lring2011 - can you tell our other Progress Energy (NC & SC) customers when your case took place?
~lring2011: Yeah. It was afternoon, on October 28th.
GetHuman: Did you reach out to Progress Energy (NC & SC), and if so, how?
GetHuman: And which of these common Progress Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows ~lring2011 a list of common Progress Energy (NC & SC) problems)
~lring2011: "Lower my bill" was why I was trying to call.
~lring2011's review of Progress Energy (NC & SC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Progress Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lring2011: THIS IS MY RESPONSE FROM PROGRESS ENERGY REGARDING A PREAUTHORIZATION THAT IS HANGING IN LIMBO IN MY ACCOUNT BECAUSE THEY REFUSE TO FAX A * LINE SENTENCE TO THE CREDIT CARD COMPANY! PROGRESS ENERGY IS IN THE WRONG! NO ONE HAS CONTACTED ME BY PHONE...TALKED TO SEVERAL REPS...AFTER WAITING ON HOLD FOR ** MINUTES YESTERDAY NOTHING HAS BEEN RESOLVED.**Dear Progress Energy Customer,**Thank you for contacting Progress Energy Carolinas. We apologize for any inconvenience to you. A review of your account shows that only one payment in the amount of $***.** was processed via easy pay. The payment was authorized and posted to your account on ******. There's no record of a prior or second attempt to pay via Easy Pay. We regret that we are unable to produce a letter for a transaction that is not showing in our system.**If we may be of assistance with any other matter, please reply to this email. Thank you for using Progress Energy's online services.**C. Gunter *Customer Relations *Progress Energ
GetHuman: Let's quantify your experience contacting Progress Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Progress Energy (NC & SC) problem?
~lring2011: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lring2011: I'd give them a one out of five on communication.
GetHuman: And what about Progress Energy (NC & SC)'s ability to quickly and effectively address your problem?
~lring2011: For that I would say four out of five.
GetHuman: And finally- any advice for other Progress Energy (NC & SC) customers?
~lring2011: Call them early in the day or late. Don't forget any personal or account information you might need for Progress Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lring2011 taken from his Progress Energy (NC & SC) customer service problem that occurred on October 28th, 2017.