Progress Energy (NC & SC): unethical company! They make mistakes BIG ONES...
A Progress Energy (NC & SC) customer review by GetHuman user ~Old school from November 4th, 2017
Background on ~Old school's case
GetHuman: ~Old school - can you tell our other Progress Energy (NC & SC) customers when your case took place?
~Old school: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to Progress Energy (NC & SC), and if so, how?
GetHuman: And which of these common Progress Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows ~Old school a list of common Progress Energy (NC & SC) problems)
~Old school: "Change appointment" was why I was trying to call.
~Old school's review of Progress Energy (NC & SC) customer service
GetHuman: So how would you sum up your experience for GetHuman's Progress Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Old school: unethical company! They make mistakes BIG ONES left and right and then if you make a slight mistake of a number while PAYING your bill online they charge YOU! Jerks.
GetHuman: Let's quantify your experience contacting Progress Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Progress Energy (NC & SC) problem?
~Old school: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Old school: I'd give them a four out of five on communication.
GetHuman: And what about Progress Energy (NC & SC)'s ability to quickly and effectively address your problem?
~Old school: For that I would say three out of five.
GetHuman: And finally- any advice for other Progress Energy (NC & SC) customers?
~Old school: Call them early in the day or late. Don't forget any personal or account information you might need for Progress Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Old school taken from his Progress Energy (NC & SC) customer service problem that occurred on November 1st, 2017.