Prudential - Annuity: Service Center lost POA fax. Once POA verified...
A Prudential - Annuity customer review by GetHuman user ~Mary W from November 28th, 2017
Background on ~Mary W's case
GetHuman: ~Mary W - can you tell our other Prudential - Annuity customers when your case took place?
~Mary W: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Prudential - Annuity, and if so, how?
GetHuman: And which of these common Prudential - Annuity customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary W a list of common Prudential - Annuity problems)
~Mary W: "Get financial advice" was why I was trying to call.
~Mary W's review of Prudential - Annuity customer service
GetHuman: So how would you sum up your experience for GetHuman's Prudential - Annuity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary W: Service Center lost POA fax. Once POA verified, POA not available to online support staff. Mailed incorrect documents.
GetHuman: Let's quantify your experience contacting Prudential - Annuity. On a scale of 1 to 5, how easy is it go get help on a Prudential - Annuity problem?
~Mary W: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary W: I'd give them a one out of five on communication.
GetHuman: And what about Prudential - Annuity's ability to quickly and effectively address your problem?
~Mary W: For that I would say two out of five.
GetHuman: And finally- any advice for other Prudential - Annuity customers?
~Mary W: Call them early in the day or late. Don't forget any personal or account information you might need for Prudential - Annuity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary W taken from his Prudential - Annuity customer service problem that occurred on November 22nd, 2017.