Prudential - Annuity: The people who answer these phones have no auth...

A Prudential - Annuity customer review by GetHuman user ~Anonymous from November 19th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Prudential - Annuity customers when your case took place?
~Anonymous: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Prudential - Annuity, and if so, how?
~Anonymous: I used the 888-778-2888 number I found for on the GetHuman Prudential - Annuity customer phone number page I was on: Prudential - Annuity Customer Service Phone Number
GetHuman: And which of these common Prudential - Annuity customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Prudential - Annuity problems)
~Anonymous: "Get financial advice" was why I was trying to call.

~Anonymous's review of Prudential - Annuity customer service

GetHuman: So how would you sum up your experience for GetHuman's Prudential - Annuity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The people who answer these phones have no authority and can only read responses from a computer screen. You are not allowed to talk to anyone that can make a decision. They promise return phone calls, etc., but NEVER follow through. English is a second language.
GetHuman: Let's quantify your experience contacting Prudential - Annuity. On a scale of 1 to 5, how easy is it go get help on a Prudential - Annuity problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Prudential - Annuity's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Prudential - Annuity customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Prudential - Annuity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Prudential - Annuity customer service problem that occurred on November 11th, 2017.

Prudential - Annuity

1.00 of 5 stars | 13 reviews

~Anonymous's Prudential - Annuity Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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