Prudential - Retirement: I'm still working and they send me a check in...

A Prudential - Retirement customer review by GetHuman user ~Furious in NC from November 20th, 2017

Background on ~Furious in NC's case

GetHuman: ~Furious in NC - can you tell our other Prudential - Retirement customers when your case took place?
~Furious in NC: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Prudential - Retirement, and if so, how?
~Furious in NC: I used the 877-778-2100 number I found for on the GetHuman Prudential - Retirement customer phone number page I was on: Prudential - Retirement Customer Service Phone Number
GetHuman: And which of these common Prudential - Retirement customer issues best describes the reason you wanted to talk to them?
(Shows ~Furious in NC a list of common Prudential - Retirement problems)
~Furious in NC: "Coverage question" was why I was trying to call.

~Furious in NC's review of Prudential - Retirement customer service

GetHuman: So how would you sum up your experience for GetHuman's Prudential - Retirement customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Furious in NC: I'm still working and they send me a check in **** for MRD in **** by mistake. They don't acknowledge their mistake, they don't correct their mistake. It's an awful company with a supervisor of the call center that doesn't want to solve customer problems. They don't seem to understand what they did wrong or pretend to not understand. They vassilate and provide empty promises. You have to explain the problem every time you call because the supervisor doesn't want to confront the issue. Their practices are illegal and I will surprise them with a lawsuit for their negligence and their unwillingness to correct their mistake.
GetHuman: Let's quantify your experience contacting Prudential - Retirement. On a scale of 1 to 5, how easy is it go get help on a Prudential - Retirement problem?
~Furious in NC: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Furious in NC: I'd give them a five out of five on communication.
GetHuman: And what about Prudential - Retirement's ability to quickly and effectively address your problem?
~Furious in NC: For that I would say five out of five.
GetHuman: And finally- any advice for other Prudential - Retirement customers?
~Furious in NC: Call them early in the day or late. Don't forget any personal or account information you might need for Prudential - Retirement to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Furious in NC taken from his Prudential - Retirement customer service problem that occurred on November 18th, 2017.

Prudential - Retirement

4.00 of 5 stars | 29 reviews

~Furious in NC's Prudential - Retirement Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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