Prudential - Retirement: I phoned.Spoke to a representative that told me...

A Prudential - Retirement customer review by GetHuman user ~furious Sue from November 17th, 2017

Background on ~furious Sue's case

GetHuman: ~furious Sue - can you tell our other Prudential - Retirement customers when your case took place?
~furious Sue: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to Prudential - Retirement, and if so, how?
~furious Sue: I used the 877-778-2100 number I found for on the GetHuman Prudential - Retirement customer phone number page I was on: Prudential - Retirement Customer Service Phone Number
GetHuman: And which of these common Prudential - Retirement customer issues best describes the reason you wanted to talk to them?
(Shows ~furious Sue a list of common Prudential - Retirement problems)
~furious Sue: "Refund or suspicious charge" was why I was trying to call.

~furious Sue's review of Prudential - Retirement customer service

GetHuman: So how would you sum up your experience for GetHuman's Prudential - Retirement customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~furious Sue: I phoned.Spoke to a representative that told me he would connect me to the appropriate section. Waited. Various options eventually gave me other options. After a protacted wait I went for "Unable to connect you at this moment. However we can keep your place in the queue and we will phone you back at no expense to yourself. Still waiting * days later.Good job I didn't hold my breath. Still trying to contact them!!!! Very poor service. All I want is an application form and info on the alternatives. Not rocket science!!!!
GetHuman: Let's quantify your experience contacting Prudential - Retirement. On a scale of 1 to 5, how easy is it go get help on a Prudential - Retirement problem?
~furious Sue: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~furious Sue: I'd give them a four out of five on communication.
GetHuman: And what about Prudential - Retirement's ability to quickly and effectively address your problem?
~furious Sue: For that I would say five out of five.
GetHuman: And finally- any advice for other Prudential - Retirement customers?
~furious Sue: Call them early in the day or late. Don't forget any personal or account information you might need for Prudential - Retirement to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~furious Sue taken from his Prudential - Retirement customer service problem that occurred on November 8th, 2017.

Prudential - Retirement

4.00 of 5 stars | 29 reviews

~furious Sue's Prudential - Retirement Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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