Prudential - Retirement: not helpful at all. the web indicates help...
A Prudential - Retirement customer review by GetHuman user GetHuman-77008 from November 17th, 2017
Background on GetHuman-77008's case
GetHuman: GetHuman-77008 - can you tell our other Prudential - Retirement customers when your case took place?
GetHuman-77008: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Prudential - Retirement, and if so, how?
GetHuman: And which of these common Prudential - Retirement customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77008 a list of common Prudential - Retirement problems)
GetHuman-77008: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-77008's review of Prudential - Retirement customer service
GetHuman: So how would you sum up your experience for GetHuman's Prudential - Retirement customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77008: not helpful at all. the web indicates help ****. However, I was instructed to call back during regular hrs. The time for the regular hours was not given.
GetHuman: Let's quantify your experience contacting Prudential - Retirement. On a scale of 1 to 5, how easy is it go get help on a Prudential - Retirement problem?
GetHuman-77008: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77008: I'd give them a five out of five on communication.
GetHuman: And what about Prudential - Retirement's ability to quickly and effectively address your problem?
GetHuman-77008: For that I would say three out of five.
GetHuman: And finally- any advice for other Prudential - Retirement customers?
GetHuman-77008: Call them early in the day or late. Don't forget any personal or account information you might need for Prudential - Retirement to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77008 taken from his Prudential - Retirement customer service problem that occurred on November 9th, 2017.