Prudential - Retirement: the only reason quality of communication was...
A Prudential - Retirement customer review by GetHuman user ~doug from November 14th, 2017
Background on ~doug's case
GetHuman: ~doug - can you tell our other Prudential - Retirement customers when your case took place?
~doug: Yes I can. It was evening, on November 9th.
GetHuman: Did you reach out to Prudential - Retirement, and if so, how?
GetHuman: And which of these common Prudential - Retirement customer issues best describes the reason you wanted to talk to them?
(Shows ~doug a list of common Prudential - Retirement problems)
~doug: "Get insurance" was why I was trying to call.
~doug's review of Prudential - Retirement customer service
GetHuman: So how would you sum up your experience for GetHuman's Prudential - Retirement customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~doug: the only reason quality of communication was * rather than * was because they did respond to my secure message i entered on their website. It was a useless response that directed me to contact them by phone for an issue they can fix without any further interaction from me. I provided all the info they need but they won't act unless I call them at the very inconvenient M-F east coast biased hours.
GetHuman: Let's quantify your experience contacting Prudential - Retirement. On a scale of 1 to 5, how easy is it go get help on a Prudential - Retirement problem?
~doug: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~doug: I'd give them a four out of five on communication.
GetHuman: And what about Prudential - Retirement's ability to quickly and effectively address your problem?
~doug: For that I would say three out of five.
GetHuman: And finally- any advice for other Prudential - Retirement customers?
~doug: Call them early in the day or late. Don't forget any personal or account information you might need for Prudential - Retirement to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~doug taken from his Prudential - Retirement customer service problem that occurred on November 9th, 2017.