Prudential - Retirement: THEY ONLY WANT YOUR MONEY! THEY DON'T MAKE IT E...
A Prudential - Retirement customer review by GetHuman user ~sam from November 8th, 2017
Background on ~sam's case
GetHuman: ~sam - can you tell our other Prudential - Retirement customers when your case took place?
~sam: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to Prudential - Retirement, and if so, how?
GetHuman: And which of these common Prudential - Retirement customer issues best describes the reason you wanted to talk to them?
(Shows ~sam a list of common Prudential - Retirement problems)
~sam: "Coverage question" was why I was trying to call.
~sam's review of Prudential - Retirement customer service
GetHuman: So how would you sum up your experience for GetHuman's Prudential - Retirement customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sam: THEY ONLY WANT YOUR MONEY! THEY DON'T MAKE IT EASY FOR CUSTOMERS TO CONTACT AND THE HORRIBLE ELECTRONIC MULTI-TIERED RECORDING TREE INSURES THAT. POOR SERVICE AND INEFFECTIVE TO BOOT. Customer service line is horrendous in this day and age. Requiring soc sec. * and password is inexcusable when it doesn't work or offices are closed and IT DOESN'T WORK. Can't wait to move my entire fund into one that believes in customer service.
GetHuman: Let's quantify your experience contacting Prudential - Retirement. On a scale of 1 to 5, how easy is it go get help on a Prudential - Retirement problem?
~sam: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sam: I'd give them a five out of five on communication.
GetHuman: And what about Prudential - Retirement's ability to quickly and effectively address your problem?
~sam: For that I would say two out of five.
GetHuman: And finally- any advice for other Prudential - Retirement customers?
~sam: Call them early in the day or late. Don't forget any personal or account information you might need for Prudential - Retirement to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sam taken from his Prudential - Retirement customer service problem that occurred on November 5th, 2017.