Rand McNally: trying to get hold of customer service a live p...
A Rand McNally customer review by GetHuman user ~Charlotte Jones from November 15th, 2017
Background on ~Charlotte Jones 's case
GetHuman: ~Charlotte Jones - can you tell our other Rand McNally customers when your case took place?
~Charlotte Jones : Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Rand McNally, and if so, how?
GetHuman: And which of these common Rand McNally customer issues best describes the reason you wanted to talk to them?
(Shows ~Charlotte Jones a list of common Rand McNally problems)
~Charlotte Jones : "Delete Maps" was why I was trying to call.
~Charlotte Jones 's review of Rand McNally customer service
GetHuman: So how would you sum up your experience for GetHuman's Rand McNally customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charlotte Jones : trying to get hold of customer service a live person and it all it says to get reference number and contact Rand Mcnally store bought a gps for husband ********** and it stopped working. line hangs up after info
GetHuman: Let's quantify your experience contacting Rand McNally. On a scale of 1 to 5, how easy is it go get help on a Rand McNally problem?
~Charlotte Jones : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charlotte Jones : I'd give them a one out of five on communication.
GetHuman: And what about Rand McNally's ability to quickly and effectively address your problem?
~Charlotte Jones : For that I would say one out of five.
GetHuman: And finally- any advice for other Rand McNally customers?
~Charlotte Jones : Call them early in the day or late. Don't forget any personal or account information you might need for Rand McNally to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charlotte Jones taken from his Rand McNally customer service problem that occurred on November 10th, 2017.