Rhapsody.com: Customer Sevice Hours Are NOT Reasonable* I did...
A Rhapsody.com customer review by GetHuman user ~Mike Gard from November 26th, 2017
Background on ~Mike Gard's case
GetHuman: ~Mike Gard - can you tell our other Rhapsody.com customers when your case took place?
~Mike Gard: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Rhapsody.com, and if so, how?
GetHuman: And which of these common Rhapsody.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike Gard a list of common Rhapsody.com problems)
~Mike Gard: "Service problem" was why I was trying to call.
~Mike Gard's review of Rhapsody.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rhapsody.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike Gard: Customer Sevice Hours Are NOT Reasonable* I didn't even turn on my computer until after your Hours, so now I have to wait until I can be online when you are !!!! I CAN NOT READ the first Challenge words, my eyes aren not that good at ** Years of age !!!!!
GetHuman: Let's quantify your experience contacting Rhapsody.com. On a scale of 1 to 5, how easy is it go get help on a Rhapsody.com problem?
~Mike Gard: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike Gard: I'd give them a two out of five on communication.
GetHuman: And what about Rhapsody.com's ability to quickly and effectively address your problem?
~Mike Gard: For that I would say three out of five.
GetHuman: And finally- any advice for other Rhapsody.com customers?
~Mike Gard: Call them early in the day or late. Don't forget any personal or account information you might need for Rhapsody.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike Gard taken from his Rhapsody.com customer service problem that occurred on November 20th, 2017.