Rhapsody.com: Poor English speaking Hindu's who cannot do any...

A Rhapsody.com customer review by GetHuman user ~Dtelli from November 27th, 2017

Background on ~Dtelli's case

GetHuman: ~Dtelli - can you tell our other Rhapsody.com customers when your case took place?
~Dtelli: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to Rhapsody.com, and if so, how?
~Dtelli: I used the 866-597-5505 number I found for on the GetHuman Rhapsody.com customer phone number page I was on: Rhapsody.com Customer Service Phone Number
GetHuman: And which of these common Rhapsody.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Dtelli a list of common Rhapsody.com problems)
~Dtelli: "Lower my bill" was why I was trying to call.

~Dtelli's review of Rhapsody.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Rhapsody.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dtelli: Poor English speaking Hindu's who cannot do anything without your e-mail address that when given to them they are too dumb to understand. Refuse to put supervisors on the phone or find English speaking employees.
GetHuman: Let's quantify your experience contacting Rhapsody.com. On a scale of 1 to 5, how easy is it go get help on a Rhapsody.com problem?
~Dtelli: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dtelli: I'd give them a one out of five on communication.
GetHuman: And what about Rhapsody.com's ability to quickly and effectively address your problem?
~Dtelli: For that I would say four out of five.
GetHuman: And finally- any advice for other Rhapsody.com customers?
~Dtelli: Call them early in the day or late. Don't forget any personal or account information you might need for Rhapsody.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dtelli taken from his Rhapsody.com customer service problem that occurred on November 24th, 2017.


1.50 of 5 stars | 46 reviews

~Dtelli's Rhapsody.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Rhapsody.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Rhapsody.com in any way.

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