Rhapsody.com: Was told I have credit on my account, but still...

A Rhapsody.com customer review by GetHuman user ~dushaun32 from November 27th, 2017

Background on ~dushaun32's case

GetHuman: ~dushaun32 - can you tell our other Rhapsody.com customers when your case took place?
~dushaun32: Yeah. It was late at night, on November 25th.
GetHuman: Did you reach out to Rhapsody.com, and if so, how?
~dushaun32: I used the 866-597-5505 number I found for on the GetHuman Rhapsody.com customer phone number page I was on: Rhapsody.com Customer Service Phone Number
GetHuman: And which of these common Rhapsody.com customer issues best describes the reason you wanted to talk to them?
(Shows ~dushaun32 a list of common Rhapsody.com problems)
~dushaun32: "Complaint" was why I was trying to call.

~dushaun32's review of Rhapsody.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Rhapsody.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dushaun32: Was told I have credit on my account, but still unable to download music. Called customer service and rep had very poor English speaking skills. Was not very helpful and actually hung up on me.
GetHuman: Let's quantify your experience contacting Rhapsody.com. On a scale of 1 to 5, how easy is it go get help on a Rhapsody.com problem?
~dushaun32: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dushaun32: I'd give them a four out of five on communication.
GetHuman: And what about Rhapsody.com's ability to quickly and effectively address your problem?
~dushaun32: For that I would say five out of five.
GetHuman: And finally- any advice for other Rhapsody.com customers?
~dushaun32: Call them early in the day or late. Don't forget any personal or account information you might need for Rhapsody.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dushaun32 taken from his Rhapsody.com customer service problem that occurred on November 25th, 2017.


1.50 of 5 stars | 46 reviews

~dushaun32's Rhapsody.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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