Rhapsody.com: Dreadful experience. Downloaded songs, somehow...
A Rhapsody.com customer review by GetHuman user ~ewtemple from November 6th, 2017
Background on ~ewtemple's case
GetHuman: ~ewtemple - can you tell our other Rhapsody.com customers when your case took place?
~ewtemple: Yes. It was morning, on November 1st.
GetHuman: Did you reach out to Rhapsody.com, and if so, how?
GetHuman: And which of these common Rhapsody.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ewtemple a list of common Rhapsody.com problems)
~ewtemple: "Update account information" was why I was trying to contact.
~ewtemple's review of Rhapsody.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rhapsody.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ewtemple: Dreadful experience. Downloaded songs, somehow got automatically signed up for membership. Didn't realize it for * months. Trying to get a refund took me * tries (the * that finally worked is ***-***-****). Credited me for one month at first, then after many calls & complaints, credited * more months. I ended up swallowing * months. Will never deal with them again.
GetHuman: Let's quantify your experience contacting Rhapsody.com. On a scale of 1 to 5, how easy is it go get help on a Rhapsody.com problem?
~ewtemple: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ewtemple: I'd give them a one out of five on communication.
GetHuman: And what about Rhapsody.com's ability to quickly and effectively address your problem?
~ewtemple: For that I would say two out of five.
GetHuman: And finally- any advice for other Rhapsody.com customers?
~ewtemple: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Rhapsody.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ewtemple taken from his Rhapsody.com customer service problem that occurred on November 1st, 2017.