Rhapsody.com: Have had the service for a long time. I was to...
A Rhapsody.com customer review by GetHuman user GetHuman-163272 from November 25th, 2017
Background on GetHuman-163272's case
GetHuman: GetHuman-163272 - can you tell our other Rhapsody.com customers when your case took place?
GetHuman-163272: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Rhapsody.com, and if so, how?
GetHuman: And which of these common Rhapsody.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-163272 a list of common Rhapsody.com problems)
GetHuman-163272: "Lower my bill" was why I was trying to contact.
GetHuman-163272's review of Rhapsody.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rhapsody.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-163272: Have had the service for a long time. I was told that I could not return to the old format and that I would have to use the BETA which is difficult for me and does not enhance the service.
GetHuman: Let's quantify your experience contacting Rhapsody.com. On a scale of 1 to 5, how easy is it go get help on a Rhapsody.com problem?
GetHuman-163272: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-163272: I'd give them a one out of five on communication.
GetHuman: And what about Rhapsody.com's ability to quickly and effectively address your problem?
GetHuman-163272: For that I would say one out of five.
GetHuman: And finally- any advice for other Rhapsody.com customers?
GetHuman-163272: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Rhapsody.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-163272 taken from his Rhapsody.com customer service problem that occurred on November 23rd, 2017.