Rhapsody.com: - First call: very incompetent personnel -- una...
A Rhapsody.com customer review by GetHuman user ~A from November 25th, 2017
Background on ~A's case
GetHuman: ~A - can you tell our other Rhapsody.com customers when your case took place?
~A: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to Rhapsody.com, and if so, how?
GetHuman: And which of these common Rhapsody.com customer issues best describes the reason you wanted to talk to them?
(Shows ~A a list of common Rhapsody.com problems)
~A: "Technical support" was why I was trying to call.
~A's review of Rhapsody.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rhapsody.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A: - First call: very incompetent personnel -- unable to solve my issue. *- Scheduled then a phone appointment with a Rhapsody supervisor and they ignored it.*- Next call: incompetent rep unable to solve issue. She said she would schedule "an appointment with a supervisor" (back to the original nightmare now). A lousy experience dealing with Rhapsody for sure.
GetHuman: Let's quantify your experience contacting Rhapsody.com. On a scale of 1 to 5, how easy is it go get help on a Rhapsody.com problem?
~A: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A: I'd give them a three out of five on communication.
GetHuman: And what about Rhapsody.com's ability to quickly and effectively address your problem?
~A: For that I would say four out of five.
GetHuman: And finally- any advice for other Rhapsody.com customers?
~A: Call them early in the day or late. Don't forget any personal or account information you might need for Rhapsody.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A taken from his Rhapsody.com customer service problem that occurred on November 22nd, 2017.