Rhapsody.com: Cathy (Rhapsody Help)**Jul ** **:** PM**Hi-**I...
A Rhapsody.com customer review by GetHuman user ~KEYSER SOZE from November 22nd, 2017
Background on ~KEYSER SOZE's case
GetHuman: ~KEYSER SOZE - can you tell our other Rhapsody.com customers when your case took place?
~KEYSER SOZE: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Rhapsody.com, and if so, how?
GetHuman: And which of these common Rhapsody.com customer issues best describes the reason you wanted to talk to them?
(Shows ~KEYSER SOZE a list of common Rhapsody.com problems)
~KEYSER SOZE: "Lower my bill" was why I was trying to contact.
~KEYSER SOZE's review of Rhapsody.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rhapsody.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KEYSER SOZE: Cathy (Rhapsody Help)**Jul ** **:** PM**Hi-**I can understand your concern and I will pass it to our product teams. Our development team will work research on this and will do the needful.**However, If you have any issue with Rhapsody, please reply back to this email with the exact issue you are facing for better assistance.**-Cathy**JOHN PAULY**Jul ** **:** AM**No telephone tech support on weekend is very poor customer service. I would not recommend Rhapsody to anyone based on the poor telephone customer support. I'm betting Rhapsody is going to miss out on many new customers because of this short coming.
GetHuman: Let's quantify your experience contacting Rhapsody.com. On a scale of 1 to 5, how easy is it go get help on a Rhapsody.com problem?
~KEYSER SOZE: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KEYSER SOZE: I'd give them a two out of five on communication.
GetHuman: And what about Rhapsody.com's ability to quickly and effectively address your problem?
~KEYSER SOZE: For that I would say one out of five.
GetHuman: And finally- any advice for other Rhapsody.com customers?
~KEYSER SOZE: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Rhapsody.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KEYSER SOZE taken from his Rhapsody.com customer service problem that occurred on November 18th, 2017.