RugsUSA.com: Hold time was FIERCE! However, it was worth the...
A RugsUSA.com customer review by GetHuman user ~Shestarr from November 13th, 2017
Background on ~Shestarr's case
GetHuman: ~Shestarr - can you tell our other RugsUSA.com customers when your case took place?
~Shestarr: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to RugsUSA.com, and if so, how?
GetHuman: And which of these common RugsUSA.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Shestarr a list of common RugsUSA.com problems)
~Shestarr: "Cancel order" was why I was trying to call.
~Shestarr's review of RugsUSA.com customer service
GetHuman: So how would you sum up your experience for GetHuman's RugsUSA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shestarr: Hold time was FIERCE! However, it was worth the wait, as the representative was very attentive, thorough and resolved the issue immediately. They are a bit slow with everything during the holidays, but they are a small business with a HUGE demand. Yet, they offer huge discounts on Black Friday, and that totally makes up for it. I will do business with again.
GetHuman: Let's quantify your experience contacting RugsUSA.com. On a scale of 1 to 5, how easy is it go get help on a RugsUSA.com problem?
~Shestarr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shestarr: I'd give them a three out of five on communication.
GetHuman: And what about RugsUSA.com's ability to quickly and effectively address your problem?
~Shestarr: For that I would say two out of five.
GetHuman: And finally- any advice for other RugsUSA.com customers?
~Shestarr: Call them early in the day or late. Don't forget any personal or account information you might need for RugsUSA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shestarr taken from his RugsUSA.com customer service problem that occurred on November 11th, 2017.