RugsUSA.com: You do not follow up as advertised. Why don't y...
A RugsUSA.com customer review by GetHuman user GetHuman-83826 from November 14th, 2017
Background on GetHuman-83826's case
GetHuman: GetHuman-83826 - can you tell our other RugsUSA.com customers when your case took place?
GetHuman-83826: Sure. It was late at night, on November 7th.
GetHuman: Did you reach out to RugsUSA.com, and if so, how?
GetHuman: And which of these common RugsUSA.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-83826 a list of common RugsUSA.com problems)
GetHuman-83826: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-83826's review of RugsUSA.com customer service
GetHuman: So how would you sum up your experience for GetHuman's RugsUSA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-83826: You do not follow up as advertised. Why don't you call me at *** *** **** need a live person so we can get to the bottom of our issue.
GetHuman: Let's quantify your experience contacting RugsUSA.com. On a scale of 1 to 5, how easy is it go get help on a RugsUSA.com problem?
GetHuman-83826: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-83826: I'd give them a one out of five on communication.
GetHuman: And what about RugsUSA.com's ability to quickly and effectively address your problem?
GetHuman-83826: For that I would say two out of five.
GetHuman: And finally- any advice for other RugsUSA.com customers?
GetHuman-83826: Call them early in the day or late. Don't forget any personal or account information you might need for RugsUSA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-83826 taken from his RugsUSA.com customer service problem that occurred on November 7th, 2017.