Ryobi: I have had a battery on back order at an author...

A Ryobi customer review by GetHuman user ~Rob from November 22nd, 2017

Background on ~Rob's case

GetHuman: ~Rob - can you tell our other Ryobi customers when your case took place?
~Rob: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Ryobi, and if so, how?
~Rob: I used the 800-525-2579 number I found for on the GetHuman Ryobi customer phone number page I was on: Ryobi Customer Service Phone Number
GetHuman: And which of these common Ryobi customer issues best describes the reason you wanted to talk to them?
(Shows ~Rob a list of common Ryobi problems)
~Rob: "Technical support" was why I was trying to call.

~Rob's review of Ryobi customer service

GetHuman: So how would you sum up your experience for GetHuman's Ryobi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rob: I have had a battery on back order at an authorized repair center. While on hold, she called the repair center and worked thru the problem
GetHuman: Let's quantify your experience contacting Ryobi. On a scale of 1 to 5, how easy is it go get help on a Ryobi problem?
~Rob: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rob: I'd give them a five out of five on communication.
GetHuman: And what about Ryobi's ability to quickly and effectively address your problem?
~Rob: For that I would say three out of five.
GetHuman: And finally- any advice for other Ryobi customers?
~Rob: Call them early in the day or late. Don't forget any personal or account information you might need for Ryobi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rob taken from his Ryobi customer service problem that occurred on November 18th, 2017.


4.50 of 5 stars | 49 reviews

~Rob's Ryobi Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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