The first time I called Ryobi they sent me to a...
A Ryobi customer review by GetHuman user GetHuman-313542 from November 22nd, 2017
Background on GetHuman-313542's case
GetHuman: GetHuman-313542 - can you tell our other Ryobi customers when your case took place?
GetHuman-313542: Yeah. It was late at night, on November 19th.
GetHuman: Did you reach out to Ryobi, and if so, how?
GetHuman: And which of these common Ryobi customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-313542 a list of common Ryobi problems)
GetHuman-313542: "Product issue" was why I was trying to call.
GetHuman-313542's review of Ryobi customer service
GetHuman: So how would you sum up your experience for GetHuman's Ryobi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-313542: The first time I called Ryobi they sent me to a dealership to service my products, and now two months later the dealership tells me they are not the correct channel for resolving the issue.**I called Ryobi back, clearly unhappy and a bit hostile. The representative completely matched my negativity. They were just as impatient with me as I was with them. **They told me I can take my products to Home Depot to be fixed. Why they didn't tell me that in the first place is beyond my comprehension. **Very poor customer service. All around unhappy with the service at this point.
GetHuman: Let's quantify your experience contacting Ryobi. On a scale of 1 to 5, how easy is it go get help on a Ryobi problem?
GetHuman-313542: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-313542: I'd give them a five out of five on communication.
GetHuman: And what about Ryobi's ability to quickly and effectively address your problem?
GetHuman-313542: For that I would say five out of five.
GetHuman: And finally- any advice for other Ryobi customers?
GetHuman-313542: Call them early in the day or late. Don't forget any personal or account information you might need for Ryobi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-313542 taken from his Ryobi customer service problem that occurred on November 19th, 2017.