Ryobi: i am trying to replace a carburetor on a weed t...

A Ryobi customer review by GetHuman user ~unhappy from November 22nd, 2017

Background on ~unhappy's case

GetHuman: ~unhappy - can you tell our other Ryobi customers when your case took place?
~unhappy: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Ryobi, and if so, how?
~unhappy: I used the 800-525-2579 number I found for on the GetHuman Ryobi customer phone number page I was on: Ryobi Customer Service Phone Number
GetHuman: And which of these common Ryobi customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy a list of common Ryobi problems)
~unhappy: "Warranty claim" was why I was trying to call.

~unhappy's review of Ryobi customer service

GetHuman: So how would you sum up your experience for GetHuman's Ryobi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy: i am trying to replace a carburetor on a weed trimmer that I have only had for four years. The part is not available nor does it have a substitution for this carburetor. I guess it goes into the trash. Thanks for servicing your equipment.
GetHuman: Let's quantify your experience contacting Ryobi. On a scale of 1 to 5, how easy is it go get help on a Ryobi problem?
~unhappy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy: I'd give them a three out of five on communication.
GetHuman: And what about Ryobi's ability to quickly and effectively address your problem?
~unhappy: For that I would say five out of five.
GetHuman: And finally- any advice for other Ryobi customers?
~unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Ryobi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy taken from his Ryobi customer service problem that occurred on November 14th, 2017.

Ryobi

4.50 of 5 stars | 49 reviews

~unhappy's Ryobi Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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