Ryobi: very good tech support and quick, live directio...

A Ryobi customer review by GetHuman user ~jeff cull from November 22nd, 2017

Background on ~jeff cull's case

GetHuman: ~jeff cull - can you tell our other Ryobi customers when your case took place?
~jeff cull: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Ryobi, and if so, how?
~jeff cull: I used the 800-525-2579 number I found for on the GetHuman Ryobi customer phone number page I was on: Ryobi Customer Service Phone Number
GetHuman: And which of these common Ryobi customer issues best describes the reason you wanted to talk to them?
(Shows ~jeff cull a list of common Ryobi problems)
~jeff cull: "Warranty claim" was why I was trying to call.

~jeff cull's review of Ryobi customer service

GetHuman: So how would you sum up your experience for GetHuman's Ryobi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jeff cull: very good tech support and quick, live directions. unfortunately they didn't work for the Ryobi ry***** **** psi pressure washer the pump would not kick in....this cost me * days of wasted time, *** miles of fuel(* gallons) and the gallon of fuel in the returned washer...blew my stack..priceless... burned me out on ever buying green Ryobi products...
GetHuman: Let's quantify your experience contacting Ryobi. On a scale of 1 to 5, how easy is it go get help on a Ryobi problem?
~jeff cull: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jeff cull: I'd give them a five out of five on communication.
GetHuman: And what about Ryobi's ability to quickly and effectively address your problem?
~jeff cull: For that I would say five out of five.
GetHuman: And finally- any advice for other Ryobi customers?
~jeff cull: Call them early in the day or late. Don't forget any personal or account information you might need for Ryobi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jeff cull taken from his Ryobi customer service problem that occurred on November 15th, 2017.

Ryobi

4.50 of 5 stars | 49 reviews

~jeff cull's Ryobi Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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