Ryobi: It was quick and easy. Mine was batteries folli...
A Ryobi customer review by GetHuman user ~Mac from November 24th, 2017
Background on ~Mac's case
GetHuman: ~Mac - can you tell our other Ryobi customers when your case took place?
~Mac: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Ryobi, and if so, how?
GetHuman: And which of these common Ryobi customer issues best describes the reason you wanted to talk to them?
(Shows ~Mac a list of common Ryobi problems)
~Mac: "Technical support" was why I was trying to call.
~Mac's review of Ryobi customer service
GetHuman: So how would you sum up your experience for GetHuman's Ryobi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mac: It was quick and easy. Mine was batteries folling apart and drying fast and a completely dead new battery less than * year old. Take all back to Home Depoy no receipt necessary.
GetHuman: Let's quantify your experience contacting Ryobi. On a scale of 1 to 5, how easy is it go get help on a Ryobi problem?
~Mac: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mac: I'd give them a four out of five on communication.
GetHuman: And what about Ryobi's ability to quickly and effectively address your problem?
~Mac: For that I would say five out of five.
GetHuman: And finally- any advice for other Ryobi customers?
~Mac: Call them early in the day or late. Don't forget any personal or account information you might need for Ryobi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mac taken from his Ryobi customer service problem that occurred on November 22nd, 2017.