Sam's Club: TErrible costumer service !!! in store and onli...
A Sam's Club customer review by GetHuman user ~zgleldo from November 25th, 2017
Background on ~zgleldo's case
GetHuman: ~zgleldo - can you tell our other Sam's Club customers when your case took place?
~zgleldo: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Sam's Club, and if so, how?
GetHuman: And which of these common Sam's Club customer issues best describes the reason you wanted to talk to them?
(Shows ~zgleldo a list of common Sam's Club problems)
~zgleldo: "Account Access" was why I was trying to call.
~zgleldo's review of Sam's Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Sam's Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zgleldo: TErrible costumer service !!! in store and online ! please do not get any membership from samsclub !
GetHuman: Let's quantify your experience contacting Sam's Club. On a scale of 1 to 5, how easy is it go get help on a Sam's Club problem?
~zgleldo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zgleldo: I'd give them a one out of five on communication.
GetHuman: And what about Sam's Club's ability to quickly and effectively address your problem?
~zgleldo: For that I would say five out of five.
GetHuman: And finally- any advice for other Sam's Club customers?
~zgleldo: Call them early in the day or late. Don't forget any personal or account information you might need for Sam's Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zgleldo taken from his Sam's Club customer service problem that occurred on November 20th, 2017.