On Sept **, **** I purchased a Samsung Plasma...
A Samsung customer review by GetHuman user ~Debo from November 17th, 2017
Background on ~Debo's case
GetHuman: ~Debo - can you tell our other Samsung customers when your case took place?
~Debo: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Debo a list of common Samsung problems)
~Debo: "Refund a Charge" was why I was trying to call.
~Debo's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debo: On Sept **, **** I purchased a Samsung Plasma **" TV model no. PN**D***C*FXZA from a Best Buy in Wilkes Barre, PA , along with a * year extended warranty. On July **, ****, the Television dislodged from the base and fell to the hardwood floor, bending the top of the set backwards. The set is beyond repair. The Samsung-authorized serviceman sent by Best Buy concluded that the television itself was too heavy for the base, causing it to fall on its own accord. He stated that the base was weakened due to the weight of the television, causing the screws to pull out from the acrylic base, leaving pieces of acrylic behind. Best Buy will not honor the extended warranty referring to the base as an accessory to the television, and not a part of the actual product itself. This was confusing to me because the base came with the television from Samsung, and is assumed to be properly designed to handle the weight of the television it was designed and distributed with. * I contacted
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Debo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debo: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Debo: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Debo: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Debo taken from his Samsung customer service problem that occurred on November 14th, 2017.