ScoreSense: Need to be prepared to spend a bit of time on t...

A ScoreSense customer review by GetHuman user GetHuman-284207 from November 15th, 2017

Background on GetHuman-284207's case

GetHuman: GetHuman-284207 - can you tell our other ScoreSense customers when your case took place?
GetHuman-284207: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to ScoreSense, and if so, how?
GetHuman-284207: I used the 800-972-7204 number I found for on the GetHuman ScoreSense customer phone number page I was on: ScoreSense Customer Service Phone Number
GetHuman: And which of these common ScoreSense customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-284207 a list of common ScoreSense problems)
GetHuman-284207: "Question" was why I was trying to call.

GetHuman-284207's review of ScoreSense customer service

GetHuman: So how would you sum up your experience for GetHuman's ScoreSense customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-284207: Need to be prepared to spend a bit of time on the phone. But, while they are presenting other offers it is good to note that they actually are providing me a service that I need. I listened and took the cheaper priced product.
GetHuman: Let's quantify your experience contacting ScoreSense. On a scale of 1 to 5, how easy is it go get help on a ScoreSense problem?
GetHuman-284207: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-284207: I'd give them a three out of five on communication.
GetHuman: And what about ScoreSense's ability to quickly and effectively address your problem?
GetHuman-284207: For that I would say one out of five.
GetHuman: And finally- any advice for other ScoreSense customers?
GetHuman-284207: Call them early in the day or late. Don't forget any personal or account information you might need for ScoreSense to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-284207 taken from his ScoreSense customer service problem that occurred on November 12th, 2017.

ScoreSense

1.60 of 5 stars | 64 reviews

GetHuman-284207's ScoreSense Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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