ScoreSense: gentleman was pleasant making small talk as he...
A ScoreSense customer review by GetHuman user GetHuman-44329 from November 17th, 2017
Background on GetHuman-44329's case
GetHuman: GetHuman-44329 - can you tell our other ScoreSense customers when your case took place?
GetHuman-44329: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to ScoreSense, and if so, how?
GetHuman: And which of these common ScoreSense customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-44329 a list of common ScoreSense problems)
GetHuman-44329: "Check credit score" was why I was trying to call.
GetHuman-44329's review of ScoreSense customer service
GetHuman: So how would you sum up your experience for GetHuman's ScoreSense customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-44329: gentleman was pleasant making small talk as he pulled up my account but when I told him I wanted to cancel he asked why and tried to resell me. When I interrupted and asked him to please just accomplish my transaction he did very quickly.
GetHuman: Let's quantify your experience contacting ScoreSense. On a scale of 1 to 5, how easy is it go get help on a ScoreSense problem?
GetHuman-44329: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-44329: I'd give them a one out of five on communication.
GetHuman: And what about ScoreSense's ability to quickly and effectively address your problem?
GetHuman-44329: For that I would say four out of five.
GetHuman: And finally- any advice for other ScoreSense customers?
GetHuman-44329: Call them early in the day or late. Don't forget any personal or account information you might need for ScoreSense to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-44329 taken from his ScoreSense customer service problem that occurred on November 11th, 2017.