Scottish Power: Got thro * times still not resolved trying to p...
A Scottish Power customer review by GetHuman user GetHuman-70677 from November 22nd, 2017
Background on GetHuman-70677's case
GetHuman: GetHuman-70677 - can you tell our other Scottish Power customers when your case took place?
GetHuman-70677: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Scottish Power, and if so, how?
GetHuman: And which of these common Scottish Power customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-70677 a list of common Scottish Power problems)
GetHuman-70677: "Cancel service" was why I was trying to call.
GetHuman-70677's review of Scottish Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Scottish Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-70677: Got thro * times still not resolved trying to put acc into my name was told I would get a call back ,* weeks later still nothing , on phone again cut off after ** mins , now again ** mins what a joke ! Terrible so many bad reviews everywhere on web , very very bad service
GetHuman: Let's quantify your experience contacting Scottish Power. On a scale of 1 to 5, how easy is it go get help on a Scottish Power problem?
GetHuman-70677: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-70677: I'd give them a five out of five on communication.
GetHuman: And what about Scottish Power's ability to quickly and effectively address your problem?
GetHuman-70677: For that I would say five out of five.
GetHuman: And finally- any advice for other Scottish Power customers?
GetHuman-70677: Call them early in the day or late. Don't forget any personal or account information you might need for Scottish Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-70677 taken from his Scottish Power customer service problem that occurred on November 15th, 2017.