Scottish Power: the shortest wait still waiting to receive my c...

A Scottish Power customer review by GetHuman user ~kirsty from November 24th, 2017

Background on ~kirsty's case

GetHuman: ~kirsty - can you tell our other Scottish Power customers when your case took place?
~kirsty: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Scottish Power, and if so, how?
~kirsty: I used the +44 845 270 6543 number I found for on the GetHuman Scottish Power customer phone number page I was on: Scottish Power Customer Service Phone Number
GetHuman: And which of these common Scottish Power customer issues best describes the reason you wanted to talk to them?
(Shows ~kirsty a list of common Scottish Power problems)
~kirsty: "Change appointment" was why I was trying to call.

~kirsty's review of Scottish Power customer service

GetHuman: So how would you sum up your experience for GetHuman's Scottish Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kirsty: the shortest wait still waiting to receive my card and have to ring up every few days for them to send engineer out to put credit on so i have gas
GetHuman: Let's quantify your experience contacting Scottish Power. On a scale of 1 to 5, how easy is it go get help on a Scottish Power problem?
~kirsty: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kirsty: I'd give them a five out of five on communication.
GetHuman: And what about Scottish Power's ability to quickly and effectively address your problem?
~kirsty: For that I would say five out of five.
GetHuman: And finally- any advice for other Scottish Power customers?
~kirsty: Call them early in the day or late. Don't forget any personal or account information you might need for Scottish Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kirsty taken from his Scottish Power customer service problem that occurred on November 17th, 2017.

Scottish Power

3.50 of 5 stars | 28 reviews

~kirsty's Scottish Power Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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