Scottish Power: Rubbish, service. Gave up and sent a communicat...
A Scottish Power customer review by GetHuman user ~disgrntled customer from November 22nd, 2017
Background on ~disgrntled customer's case
GetHuman: ~disgrntled customer - can you tell our other Scottish Power customers when your case took place?
~disgrntled customer: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Scottish Power, and if so, how?
GetHuman: And which of these common Scottish Power customer issues best describes the reason you wanted to talk to them?
(Shows ~disgrntled customer a list of common Scottish Power problems)
~disgrntled customer: "Complaint" was why I was trying to call.
~disgrntled customer's review of Scottish Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Scottish Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgrntled customer: Rubbish, service. Gave up and sent a communication to call me back. Two days later they called and said they didn't have my account details and to phone them back on their **** *** *** number. Couldn't get through. I'm moving to a different supplier. Their customer service is atrocious
GetHuman: Let's quantify your experience contacting Scottish Power. On a scale of 1 to 5, how easy is it go get help on a Scottish Power problem?
~disgrntled customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgrntled customer: I'd give them a four out of five on communication.
GetHuman: And what about Scottish Power's ability to quickly and effectively address your problem?
~disgrntled customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Scottish Power customers?
~disgrntled customer: Call them early in the day or late. Don't forget any personal or account information you might need for Scottish Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgrntled customer taken from his Scottish Power customer service problem that occurred on November 13th, 2017.