Scottish Power: silence, followed by cheesy muzak, kept repeati...
A Scottish Power customer review by GetHuman user ~drtvh from November 20th, 2017
Background on ~drtvh's case
GetHuman: ~drtvh - can you tell our other Scottish Power customers when your case took place?
~drtvh: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to Scottish Power, and if so, how?
GetHuman: And which of these common Scottish Power customer issues best describes the reason you wanted to talk to them?
(Shows ~drtvh a list of common Scottish Power problems)
~drtvh: "Book appointment" was why I was trying to call.
~drtvh's review of Scottish Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Scottish Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~drtvh: silence, followed by cheesy muzak, kept repeating same message about how i could enter meter readings online, i cant the website wont let me, they cant even answer a phone never mind become a country.
GetHuman: Let's quantify your experience contacting Scottish Power. On a scale of 1 to 5, how easy is it go get help on a Scottish Power problem?
~drtvh: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~drtvh: I'd give them a two out of five on communication.
GetHuman: And what about Scottish Power's ability to quickly and effectively address your problem?
~drtvh: For that I would say five out of five.
GetHuman: And finally- any advice for other Scottish Power customers?
~drtvh: Call them early in the day or late. Don't forget any personal or account information you might need for Scottish Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~drtvh taken from his Scottish Power customer service problem that occurred on November 10th, 2017.