Scottish Power: I was informed I was getting to top pf queue af...
A Scottish Power customer review by GetHuman user ~Rubyjas from November 19th, 2017
Background on ~Rubyjas's case
GetHuman: ~Rubyjas - can you tell our other Scottish Power customers when your case took place?
~Rubyjas: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to Scottish Power, and if so, how?
GetHuman: And which of these common Scottish Power customer issues best describes the reason you wanted to talk to them?
(Shows ~Rubyjas a list of common Scottish Power problems)
~Rubyjas: "Setup service" was why I was trying to call.
~Rubyjas's review of Scottish Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Scottish Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rubyjas: I was informed I was getting to top pf queue after ** mins and then after ** mins with no response I put the phone down. Scottish Power are dreadful. No way should someone have to hold for this long. They make enough money to employ hundreds of people in their call centres. This was not the first call I had tried to make to them today, the shortest before I put the phone down was ** minutes then ** & **. Totally unacceptable.
GetHuman: Let's quantify your experience contacting Scottish Power. On a scale of 1 to 5, how easy is it go get help on a Scottish Power problem?
~Rubyjas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rubyjas: I'd give them a five out of five on communication.
GetHuman: And what about Scottish Power's ability to quickly and effectively address your problem?
~Rubyjas: For that I would say two out of five.
GetHuman: And finally- any advice for other Scottish Power customers?
~Rubyjas: Call them early in the day or late. Don't forget any personal or account information you might need for Scottish Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rubyjas taken from his Scottish Power customer service problem that occurred on November 9th, 2017.