Snapfish: * phone calls, * email and still I don't have m...
A Snapfish customer review by GetHuman user ~anonymous from November 14th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Snapfish customers when your case took place?
~anonymous: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Snapfish, and if so, how?
GetHuman: And which of these common Snapfish customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Snapfish problems)
~anonymous: "Cancel service" was why I was trying to contact.
~anonymous's review of Snapfish customer service
GetHuman: So how would you sum up your experience for GetHuman's Snapfish customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: * phone calls, * email and still I don't have my holiday envelopes nor a response. Have the cards but someone else's envelopes. Service is outsourced and scripted. I've been a Snapfish customer for years. No more...
GetHuman: Let's quantify your experience contacting Snapfish. On a scale of 1 to 5, how easy is it go get help on a Snapfish problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Snapfish's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Snapfish customers?
~anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Snapfish to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Snapfish customer service problem that occurred on November 12th, 2017.