Snapfish: After getting spammed almost daily for penny pr...

A Snapfish customer review by GetHuman user ~Bernie from November 18th, 2017

Background on ~Bernie's case

GetHuman: ~Bernie - can you tell our other Snapfish customers when your case took place?
~Bernie: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Snapfish, and if so, how?
~Bernie: I used the 800-634-4500 number I found for on the GetHuman Snapfish customer phone number page I was on: Snapfish Customer Service Phone Number
GetHuman: And which of these common Snapfish customer issues best describes the reason you wanted to talk to them?
(Shows ~Bernie a list of common Snapfish problems)
~Bernie: "Overcharge/Strange charge" was why I was trying to call.

~Bernie's review of Snapfish customer service

GetHuman: So how would you sum up your experience for GetHuman's Snapfish customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bernie: After getting spammed almost daily for penny prints, I opted to give it a try and put together an album with *** images for penny prints. But at checkout, I was stunned to find that my $*.** order had a shipping fee of $**.**--making the order FIVE TIMES the advertized price. When I called this number, there was a reasonably quick answer, but no help--either from the first person or his supervisor. It seems they had neither the inclination nor the authority to provide any real help. The experience left me with a really bad taste regarding Snapfish.
GetHuman: Let's quantify your experience contacting Snapfish. On a scale of 1 to 5, how easy is it go get help on a Snapfish problem?
~Bernie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bernie: I'd give them a three out of five on communication.
GetHuman: And what about Snapfish's ability to quickly and effectively address your problem?
~Bernie: For that I would say two out of five.
GetHuman: And finally- any advice for other Snapfish customers?
~Bernie: Call them early in the day or late. Don't forget any personal or account information you might need for Snapfish to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bernie taken from his Snapfish customer service problem that occurred on November 9th, 2017.

Snapfish

2.00 of 5 stars | 40 reviews

~Bernie's Snapfish Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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