Sony: I got shunted around "you'll get a call in...
A Sony customer review by GetHuman user ~Kimchernin from November 25th, 2017
Background on ~Kimchernin's case
GetHuman: ~Kimchernin - can you tell our other Sony customers when your case took place?
~Kimchernin: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows ~Kimchernin a list of common Sony problems)
~Kimchernin: "Banned Account" was why I was trying to call.
~Kimchernin's review of Sony customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kimchernin: I got shunted around "you'll get a call in ** to ** hours." Went through this three times. The third time they called, of course i wasn't there at this very moment, so they told me to call back. Same rigamarole. I have never been able to talk to anyone who could actually give me information.
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
~Kimchernin: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kimchernin: I'd give them a five out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
~Kimchernin: For that I would say two out of five.
GetHuman: And finally- any advice for other Sony customers?
~Kimchernin: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kimchernin taken from his Sony customer service problem that occurred on November 22nd, 2017.