Sony: My parents recently passed away and I inherited...
A Sony customer review by GetHuman user ~Maureen77 from November 24th, 2017
Background on ~Maureen77's case
GetHuman: ~Maureen77 - can you tell our other Sony customers when your case took place?
~Maureen77: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows ~Maureen77 a list of common Sony problems)
~Maureen77: "Warranty Claim/Repairs" was why I was trying to call.
~Maureen77's review of Sony customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maureen77: My parents recently passed away and I inherited their **" Sony Bravia XMB. I have been trying to locate all of the paperwork for the TV (User's manual, receipt, etc...) so that I would have it in the event I need it in the future. All I wanted to know was the purchase date. I know my parents registered the TV when they purchased it because I found the *nd half of the perforated registration card. I called Sony Customer Service and spoke with "Carlos" to ask if he could look up the date of purchase in their computer after I provided him with the Model* and Serial*. Carlos said the only way he could provide me with that information was if my parents had previously called them or if they could give permission to speak with me which would be extremely difficult since they are both deceased which I told him at the beginning of the call and several more times throughout the call! I wasn't asking for any personal or classified information* just the date of purchase so I could have it for
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
~Maureen77: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maureen77: I'd give them a one out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
~Maureen77: For that I would say two out of five.
GetHuman: And finally- any advice for other Sony customers?
~Maureen77: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maureen77 taken from his Sony customer service problem that occurred on November 15th, 2017.